Refund policy

Right of Withdrawal

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period expires 14 days from the day you or a third party nominated by you (who is not the carrier) physically receives the goods.

To exercise the right of withdrawal, you must notify us of your decision by means of a clear statement (e.g., by email or using the withdrawal form below):

Luxury Walls
V.O.F. WantedDesign
Oude Haagweg 20
2552 EP The Hague
The Netherlands
Email: support@luxurywalls.com
Phone: +31 85 130 37 55

You may use the attached model withdrawal form, but it is not obligatory. The cancellation period is met if you send your notice before the 14-day period has expired.

Consequences of Withdrawal

If you withdraw from the contract, we will refund all payments received from you, including delivery costs (except for any additional charges for non-standard delivery), without undue delay and no later than 14 days after we receive your notice of withdrawal.

Refunds are made using the same method of payment you used for the original transaction, unless expressly agreed otherwise. We may withhold the refund until we have received the goods back or you have provided evidence of having returned them.

Goods must be returned no later than 14 days after you have notified us of your withdrawal. The deadline is met if you dispatch the goods before the 14-day period has expired.

Return Costs

You are responsible for the return shipping costs. These are € 19.95 per parcel.

Condition of Returned Items

Please return items in original condition and packaging, where reasonably possible. If the item is damaged or more used than necessary to assess it, we may deduct a reasonable amount from your refund.

Exclusions

You do not have a right of withdrawal for:

  • Custom-made or personalized items (e.g., wallpaper per meter, photo wallpaper)

  • Sealed items that are not suitable for return due to health protection or hygiene reasons, if the seal has been broken (e.g., opened packaging of wallpaper rolls)

  • Wallpaper rolls whose protective plastic seal has been removed

Partial Refunds

In some cases, we may only offer a partial refund:

  • Items not in original condition, damaged, or missing parts not due to our error

  • Items returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed and issued via your original payment method.

Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again

  2. Contact your credit card company or bank

  3. Still nothing? Contact us at support@luxurywalls.com

Exchanges

We only replace items if they are defective or damaged. To exchange, email us at support@luxurywalls.com.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit. If it was shipped to the buyer, the refund will go to the buyer.

Return Address

Please register your return through our return portal: https://luxury-walls.shipping-portal.com/rp/
Do not send your return to the manufacturer.

Withdrawal via form (alternative option)

We recommend registering your return through our return portal:

https://luxury-walls.shipping-portal.com/rp/

Alternatively, you may use the following model withdrawal form and send it to us by email or post:

(If you wish to withdraw from the contract, please fill out this form and return it to:)

Luxury Walls / V.O.F. WantedDesign
Oude Haagweg 20
2552 EP The Hague
The Netherlands
Email: support@luxurywalls.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

__________________________________________________

Ordered on: _______________ / received on: _______________

Name of consumer: ____________________________

Address of consumer: ____________________________

Date: _______________

Signature (only if sent in hard copy): ____________________