Privacy policy

Last updated: June 12, 2025

1. Introduction

Luxury Walls operates this store and website, including all related content, tools, products, and services (“Services”), to provide you with a personalized shopping experience. We use Shopify as our e-commerce platform. This Privacy Policy explains how we collect, use, and share your personal data when you visit, interact with, or purchase from our website.

2. Data Controller

Luxury Walls
Oude Haagweg 20
2552 EP The Hague
The Netherlands
Email: privacy@luxurywalls.de
Phone: +31 85 130 37 55
Privacy contact: B.J. Jongmans

3. What data do we collect?

  • Contact details (name, address, email, phone)
  • Payment data (card info, payment method, transactions)
  • Account details (login info, settings)
  • Device info (IP address, browser, device type)
  • Usage data (browsing, cart behavior)
  • Communications (e.g., customer support messages)

4. Purposes and Legal Bases

  • Fulfilling orders and providing our services
  • Improving and personalizing your shopping experience
  • Sending newsletters and marketing (with consent)
  • Legal compliance and fraud prevention

Legal bases: Art. 6(1)(a), (b), and (f) GDPR

5. Third Parties We Share Data With

  • Shopify Inc. – E-commerce platform
  • Klaviyo Inc. – Email marketing
  • Sendcloud / GLS – Shipping
  • Exact Online – Accounting
  • Google Analytics / Tag Manager – Analytics
  • Google Ads, Meta Ads, Pinterest Ads – Advertising
  • Microsoft Clarity – Session analysis

6. Cookies and Tracking

We use cookies for essential functions, analytics, and marketing. Consent is obtained through our cookie banner (Art. 6(1)(a) GDPR). You can change your settings anytime.

7. Newsletters

When subscribing to our newsletter (via Klaviyo), we process your data with your consent. You can unsubscribe anytime using the link provided in each email.

8. Server Logs

Technical data is logged for system security and debugging purposes. Legal basis: legitimate interest (Art. 6(1)(f) GDPR).

9. Shopify and International Transfers

Shopify may process data in the US or Canada under Standard Contractual Clauses. See Shopify Privacy Policy for more info.

10. Your Rights

  • Right to access, correct, delete your data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to file a complaint with a supervisory authority

11. Security and Retention

We implement appropriate safeguards. Data is retained only as long as necessary for processing or as required by law.

12. Children’s Privacy

Our services are not intended for users under 16. We do not knowingly collect such data.

13. External Links

We are not responsible for the privacy practices of third-party websites linked from our platform.

14. Changes

We may update this policy. The most current version will always be available on our website.

15. Contact

Luxury Walls – Privacy
Oude Haagweg 20
2552 EP The Hague, Netherlands
privacy@luxurywalls.de
+31 85 130 37 55